MIMO field notes · Delivery & installation · · MIMO editorial team
An occupied apartment is not an empty installation site. Replacing furniture involves the resident’s daily routine, personal possessions and access rights as well as the supplier’s delivery scope. Use the property’s approved process to coordinate the work.
Confirm access and scheduling
Ask the responsible management team how permission, notice and appointments are handled under the relevant agreement and requirements. Do not assume a supplier can enter because an owner placed an order.
Identify the authorized contact for the day and how a schedule change will be communicated. Keep access credentials in the appropriate private channel rather than a general purchasing document.
Protect the occupied space
Agree on what must be moved before the appointment and who is authorized to move it. Do not ask a delivery crew to handle personal possessions outside its approved scope. Provide an item-level plan for old-furniture removal, new placement and packaging disposal.
Measure the actual route with existing furniture in mind. The receiving room may need a defined clear area even when the new product fits once installed.
Limit the information shared
Give providers the location and operational instructions necessary for the job. Avoid sharing resident background, identity documents or unrelated contact details. If photographs are needed, obtain appropriate permission and focus on access or the item.
For a furnished home, confirm who owns the furniture being removed and the approved disposal or storage destination. Do not treat provider-owned furniture as the resident’s property to discard.
After delivery, record condition, placement, completed assembly and unresolved issues through the normal operating process. Notify the resident about the relevant product use or care instructions.
A good plan respects both the home and the work. It can be concise, but it should not leave permission, possession handling or old-item ownership to assumptions made by a crew at the door.
Sources & useful references
- MIMO project and delivery planning — Project support and conditions requiring confirmation
- MIMO operator programme — Free listing, reviewed claims and project-support inquiries
Published by MIMO. Planning examples describe hypothetical situations, not completed client projects. Directory information is a starting point; current terms require confirmation with the property or provider.
Continue with a related decision
A useful damage report for a furniture delivery
Packaging removal and old furniture: define two disposal jobs
Mover, storage provider or furniture installer: choose by task